We are an on-demand service provider specializing in custom production and fabrication for live events and venues. This means ALL PRODUCTS & PURCHASES are “made to order” - custom cut, printed, sewn, manufactured, etc, upon placing your order. Most items require lead time for production/labor and are NOT simply sitting in a box “ready to ship.” We are able to offer superior products, timelines, and end results for our customers by operating this way.
Purchases & Payments
Currency accepted is USD ONLY at this time.
All major credit cards accepted via website and e-mail. Cards no longer accepted via phone for your security.
Snail mail checks accepted sent to the address listed on our website footer.
NET30 / Purchase Orders (PO’s) accepted but must be sent on corporate letterhead and are subject to additional terms.
ACH / bank account wires/transfers available upon request for large orders. Please contact us.
International orders require custom shipping quotes. International customers are responsible for all taxes, duties, fees. If you have FedEx International, UPS International, or a freight forwarding account we can arrange special deliveries for you for best rates. Please contact us for a custom invoice.
When you visit our website storefront or send e-mails to us, you are communicating with us electronically. Your consent is given to receive communications from us in return via this format. We will communicate with you via e-mail or by posting notices on our site. You agree that all agreements, notices, disclosures, and other communications that we provide you satisfy any legal requirement of “communication in writing.”
All content included on this site such as: text, graphics, logos, button icons, images, audio clips, digital downloads, data, software, etc is the property of Alive Entertainment LLC or its content suppliers and are protected by International copyright laws.
Shipping Timelines & Losses
All customer purchases are subject to the performance, terms and conditions, and timelines of major couriers such as UPS, FedEx, DHL, OnTrac, etc who deliver the end product. All purchases are made pursuant to a shipment / courier company. Customers can demand a specific courier be used but may be subject to additional costs. The risk of loss and title for such items pass to you upon our delivery to a chosen carrier. In the event an item is lost, stolen, or damaged reimbursement and compensation must be requested of the courier prior.
You agree to waive Alive Entertainment LLC and RedCarpetEntrances.com of all legal responsibilities, legal costs, damages, and payments of restitution. We cannot be held responsible for improper, unsecured, uninsured, or malicious use of our products at live events which result in injury, damage, or loss of life. We strongly recommend ALL CUSTOMERS secure their own general liability insurance.
Product Descriptions, Images, & Videos
RedCarpetEntrances.com and its associates attempt to be as accurate as possible with text, images, and video which describe products. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by RedCarpetEntrances.com itself is not as described, your sole remedy is to return it in unused condition.
Individual products are subject to disclaimers, warranties, and limitation of liability set by the product manufacturers. We provide these products "as is" and/or "as available" on a case-by-case basis. All guarantees, warranties, and repairs are passed-through to the customer / end-user directly from the manufacturers. RedCarpetEntrances.com / Alive Entertainment LLC acts as your liaison / broker in some cases.
Applicable Law & Disputes
Any dispute relating in any way to your visit to RedCarpetEntrances.com or to products you purchase through Alive Entertainment LLC shall be submitted to confidential arbitration in Nevada, USA, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights.
Alive Entertainment LLC may seek injunctive or other relief in any state or federal court in the state of Nevada, USA, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under this agreement shall be conducted under the rules prevailing of the American Arbitration Association. Arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
We reserve the right to make changes to our site, policies, and these Terms of Service / Conditions of Use at any time. If any conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Questions & Concerns
Please contact us at 1-800-319-1253 and leave a voice message or e-mail info at red carpet entrances dot com.